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12/04Webinar: Root Cause Analysis- Benefits, Problem Solving, Risks and Performance Improvement
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Registration for "Root Cause Analysis- Benefits, Problem Solving, Risks and Performance Improvement"
Webinar Description:
Attendees will be introduced to root cause analysis tools, methods, and benefits. How root cause analysis is helpful in problem solving, risk management and supporting organizational process and performance improvement efforts will be discussed. Case studies in the presentation will aid attendees in relating root cause analysis methods to real life examples and enhance in understanding.

Presenter: Raj Sharma
Ph. D, Six Sigma, ITIL-F, and CMMI Institute Certified Lead Appraiser

Raj Sharma has over 12 years combined experience in Process Engineering and Management, Project Management, Quality Management, Process Automation, Workflow, Test and Evaluation Management, and Training Development, Delivery and Facilitation. He has expertise working in Model-Based Process Improvement using the Software Engineering Institute’s (SEI) Capability Maturity Model Integration (CMMI®) and Six Sigma. Raj also has extensive experience as a CMMI® Consultant providing/developing training and coaching related to Process Improvement, CMMI®, and readiness reviews. Raj has taught graduate and undergraduate courses in the areas of Business Management, Healthcare Management and Administration, Computer Information Management, and Nutrition Management. His professional experience also includes- Justice Information Exchange Model (JIEM), workflow, and metrics.


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