Services Supplement for CMMI v1.3

DESCRIPTION

This one-day course introduces service providers, appraisal team members, and process group members to CMMI fundamental concepts related to service delivery. The CMMI for Services (CMMI-SVC) model defines effective practices that ensure quality services are delivered to customers and end users. Some types of services that would benefit from using CMMI-SVC include maintenance, operations, logistics, IT, and many other services in other government and industry.